Get In Touch
PureHarvest products are sold throughout Australia and around the world. If you are looking for the best way to find our products in your location please take a look at our Where To Buy information.
Get fast answers to most of your questions. Check out our FAQ page for the most frequently asked questions.
If you are unable to find the information you require on our website, or for any other reason, please get in contact with us. Contact us by one of the means listed below and we will be more than happy to help you out.
Write To Us: Customer Service, P.O. Box 178, Drouin VIC 3818
Most popular questions
Unfortunately we do not have the facilities set up to sell directly to individuals. Check our Where to buy page to find a local store that stocks our products. Alternatively you can contact one our of distribution partners in your state and they may be able to sell to you directly or advise you of a nearby store that stocks our range.
For purchases in Australia, we will happily refund the full price and any postage incurred for any unsatisfactory product. Please contact us directly and we will arrange it for you. Please include the product batch details (5 digit number next to the best before date) and any comments about the product issue.
For purchases outside of Australia please return the product to store. For further assistance, please contact us directly and our customer service team will assist you.
One of our commitments is to reducing our waste and using recyclable material wherever possible. We prioritise glass, cardboard & paper materials over plastic. Please look for the recycling symbol on our individual products for clarity.
For our non-dairy milks in particular it can be more complicated…
To enable a 12 month stable shelf life, our milks undergo the UHT process (ultra-heat treatment) and must be packaged into an aseptic carton (CombiBloc by SIG). The aseptic carton is made from a combination of cardboard, foil & a plant-based polymer lining. Currently there are no other packaging options (i.e. glass, cardboard, plastic) that enable the products to be long life & shelf stable.
Each individual component of the packaging is 100% recyclable as long as it is separated out. Unfortunately, at the moment there is limited ability to recycle these packages in Australia due to changes in the recycling industry. Please check with your local council to see if they currently collect & recycle this type of carton.
We are constantly looking for ways to improve our packaging sustainability and we are a member of the Australian Packaging Covenant, the Australasian Recycling Label Program and the REDcycle program. We are working with your packaging and recycling network to improve recycling options and are expecting further recycling options for these cartons to become available in the future. We recommend anyone passionate about recycling to engage with their local members, councils and governments to push the agenda of furthering recycling projects in Australia forward.
We strive to source our ingredients from Australia whenever possible. When ingredients are unavailable locally we source them from various suppliers overseas. Because of changes due to availability we do not always source our ingredients from the same location, and recommend you get in contact with us directly if you have a query about a particular product or ingredient.
Occasionally our plant milks can separate, curdle or coagulate. This can be due to the interaction of enzymes within the product that haven’t been disabled by the UHT process and the acidity levels of what the milk is mixed with (e.g coffee). Other manufacturers of plant milks add unnatural additives such as emulsifiers or preservatives to address this issue, however our commitment to natural, organic ingredients means we choose not to use additives of any kind.
Separation is a quality issue and not a food safety issue, the product should be completely safe to drink and should not cause any illness. If a product has degraded and gone off it will be apparent by off smell and taste, this is most commonly caused when the packaging or cap is damaged during transportation.
In either case if you are unsatisfied with your purchase simply contact us for a replacement or refund.
The product page shows whether a product is available from Coles, Woolworths or independent supermarkets. The Where to buy page displays local stores near you that stock PureHarvest products. Not all stores stock the full range of PureHarvest products so we suggest calling ahead to your specific stores. If you are still having difficulty finding a product you are looking for we encourage you to request your store gets those products in, or contact us for other options.